Refund policy

At Glamora Beauty, we want you to be happy with your purchase. If there is an issue with your order, we are here to help.

1. Eligibility for Returns

We accept returns only in the following cases:

You received the wrong product.
You received a damaged or defective product.
The product was damaged during delivery.
The product received is significantly different from what you ordered.

For hygiene and safety reasons, opened, used, or tested beauty and skincare products cannot be returned unless the product is defective or damaged.

2. Return Time Period

You must contact us within 5 days of receiving your order to request a return or replacement.

Requests made after 5 days may not be accepted.

3. Product Condition

To be eligible for a return:

The product must be unused and unopened.
The original packaging, labels, and accessories should be intact.
You must provide proof of purchase or your order number.

For damaged or incorrect orders, please send us clear photos or a short video showing the product and packaging.

4. Damaged or Wrong Product

If you receive a damaged, defective, or incorrect product, please contact us within 7 days.

After reviewing the issue, we may offer:

A replacement product, or
A refund, depending on the situation.

If the issue was caused during delivery or by an incorrect item being shipped, Glamora Beauty will cover the applicable return/replacement shipping cost.

5. Change of Mind

We currently do not accept returns simply because you changed your mind, ordered the wrong product, or no longer want the product.

Because our products are skincare and beauty products, we follow strict hygiene standards.

6. Refunds

Once your return is received and inspected, we will notify you about the approval or rejection of your refund.

If approved, the refund will be processed through the applicable payment method or another agreed method.

Shipping charges may be non-refundable unless the return is due to a mistake on our part or a damaged/defective product.

7. Order Cancellation

If you want to cancel your order, please contact us as soon as possible.

Orders that have already been processed or shipped cannot normally be cancelled.

8. How to Request a Return

To request a return or replacement, contact us with:

Your Order Number
Your name
The reason for the return
Clear photos/video of the product, if applicable

9. Important Note

Glamora Beauty is not responsible for reactions or irritation caused by individual skin sensitivity. We recommend checking the product ingredients before use and performing a patch test when appropriate.

If you experience a serious reaction, discontinue use and seek appropriate medical advice.

10. Policy Updates

Glamora Beauty reserves the right to update or change this Return & Refund Policy at any time. Any changes will be posted on this page.

Last Updated: September 2026